Included Health

City of Portland

Included Health

Need healthcare help? You got it.
Included Health is your no-cost City of Portland health benefit.

Handling healthcare alone? Not anymore. You’ve got Included Health to do it all for you. We’re on call to help find a top doctor, get you a second opinion, and explain all your health benefits— all at no cost to you. Included Health can help you:

  • Find top doctors in your network and in your neighborhood.
  • Get a second opinion from a world-class specialist.
  • See what’s covered by insurance and learn ways to save.
  • Meet with a mental health provider, from the comfort of your home.
  • Get virtual doctor visits, for high-quality care on your phone, on your sofa.

Learn more

includedhealth.com/cop or call 1.855.498.4661

Who can use Included Health?

Included Health is available to all health plan enrolled City of Portland employees and their dependents.

How much does it cost?

Included Health is fully covered by the City of Portland and available at no cost to you or your covered dependents.

Expert Opinions

Do you have a new medical condition? Has your doctor recommended surgery or new medications? Are you getting the best possible care? Get fast answers with an expert opinion from Included Health at no cost to you, without leaving home.

Included Health will connect you with a top doctor for your health condition to review your case with no exams or appointments. They collect all your medical records and share their expert opinion with you and your doctor. They can even find you a new doctor or specialist if you need one.

Telemedicine

Get virtual care – 24/7

The City of Portland has partnered with Included Health to offer you 24/7 medical support, by phone, or video, free of charge. Whether you’ve got a bad cough or allergies, our team is here to help. We’ll provide fast, convenient virtual care for your medical needs anytime, day or night.

  • Same day answers: Talk to a medical provider within the same day of your request about anything from the flu to minor sprains and rashes.
  • COVID-19 needs: Get help with COVID-19 symptoms, discuss testing or vaccination, and learn where to go to secure a vaccination appointment.
  • Get 1:1 medical help from expert clinicians and specialists to get answers on issues like allergies and anxiety.
  • Easy prescription orders: State-licensed clinicians diagnose and prescribe medication for fulfillment by your pharmacy of choice.

Getting started with your personal care team at Included Health is quick and simple. You can activate your account and connect with the team by going online to www.includedhealth.com/cop, downloading and messaging via the app for iOS or Android, or just by calling them directly at 1-855-498-4661.

Resources

  • Baby Formula Shortage Memo

NEW HIRES: YOU HAVE TWO WAYS TO ELECT YOUR BENEFITS DURING YOUR ELIGIBILITY PERIOD:

1. Access PlanSource:

To Login, go to www.plansource.com/login and enter your username and password.

    • Username: Your username is the first initial of your first name, up to the first six letters of your last name, and the last four digits of your SSN.  For example, if your name is Taylor Williams, and the last four digits of your SSN are 1234, your username would be twillia1234.
    • Password: Your initial password is your birthday in the YYYYMMDD format. For example, if your birthdate is June 4, 1979, your password would be 19790604.
    • The first time you log in, you will be prompted to change your password. Enter your username and password. Your username is the first letter of your legal first name followed by your legal last name (i.e. John Smith: jsmith). If this is your first time logging in, your password is the last four digits of your Social Security number (SSN). You will be prompted to create a new password.

2. Schedule an appointment with a benefits counselor by clicking below.