Special Announcements City of Portland RESOURCES Baby Formula Shortage Memo IF YOU ARE A NEW HIRE OR AN EMPLOYEE EXPERIENCING A QUALIFYING LIFE EVENT, YOU HAVE THREE OPTIONS FOR SUPPORT: Call (866) 245-0753. Benefit counselors are standing by between 6:00 AM – 6:00 PM EST. (language support is available) Access PlanSource: To Login, go to www.plansource.com/login and enter your username and password. Username: Your username is the first initial of your first name, up to the first six letters of your last name, and the last four digits of your SSN. For example, if your name is Taylor Williams, and the last four digits of your SSN are 1234, your username would be twillia1234. Password: Your initial password is your birthday in the YYYYMMDD format. For example, if your birthdate is June 4, 1979, your password would be 19790604. The first time you log in, you will be prompted to change your password. Schedule an appointment with a benefits counselor by clicking below.