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Benefits For You And Your Family

LGO Hospitality

Open enrollment has ended.

Please follow the instructions at the bottom of the page to enroll.

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We care about you. That’s why we offer benefits that support your physical, emotional, and financial health.

The benefits offered by LGO Hospitality are designed to provide a comprehensive total rewards package for you and your eligible dependents. We encourage you to evaluate and elect benefits that best suit your personal needs.

Benefits Guide
Benefits Guide - Spanish
2023-2024 Open Enrollment Presentation

Eligibility

For benefit eligibility purposes, employees are classified as full-time or variable-hour. If you are a full-time manager, director, sous chef, executive chef, pastry chef, Echo Gelato, or corporate employee scheduled to work at least 30 hours per week, you are eligible for benefits on your date of hire. If deemed eligible for coverage, variable hour employees will be eligible to enroll in benefits the first of the month following the 12-month measurement period.

The hours for variable-hour employees vary greatly. To determine eligibility for benefits, employee files are audited over a 12-month period. This starts on the date of hire to determine if the employee averages at least 30 hours each work week. Employees who do not meet the 30 hour per week eligibility requirement at the end of the initial measurement period are re-evaluated during the next measurement period.

Medical, dental, vision, and voluntary benefits coverages end on the last day of the month that your eligibility for benefits ends. If you are a manager enrolled in the life and disability benefits, your coverage will end on the day you are no longer eligible for these benefits.

Many of the plans allow you to cover your eligible dependents, which include:

  • Your legal spouse.
  • Your children to age 26, regardless of student, marital, or tax-dependent status (including a stepchild, legally-adopted
    child, a child placed with you for adoption, or a child for whom you are the legal guardian).
  • Your dependent children of any age who are physically or mentally unable to care for themselves.

Enrollment

You can only sign up for benefits or change your benefits at the following times:

  • Within 30 days of your initial eligibility date.
  • During the annual benefits open enrollment period.
  • Within 30 days of a qualifying life event.

The choices you make at this time will remain the same through June 30, 2024. If you do not sign up for benefits during your initial eligibility period or during the open enrollment period, you will not be able to elect coverage until the following plan year.

Premium Payment

If you elect benefits and your paycheck is not adequate to support your pre-tax premium payment, you may continue your coverage by paying your premium within 30 days after the payment is due. Payments can be made by credit card by calling the corporate office or by personal check made payable to January 17th, LLC and mailed to the corporate office.

If your premium payment is not received within 30 days, your coverage will be terminated back to the end of the month following the last day for which your premiums were paid up. If your coverage is canceled for nonpayment, you may not be eligible to re-enroll until the earlier of the next open enrollment period or the occurrence of a qualifying life event.

Open enrollment has ended.

For new hires, when you are ready to enroll, please follow these instructions to elect your benefits:

  • Talk to ALEX, your personal benefits counselor at https://www.myalex.com/lgo-hospitality/2022#intro.  ALEX explains all your benefits in plain English and helps you choose the plans that make the most sense for you and your family.
  • Log in to your Employee Self Service portal (ESS) at https://greenlink.myisolved.com
  • Your username is your email address. If you have forgotten your password, you can use the forgot password link to reset it.
  • If you have never registered your ESS account after finishing onboarding, you can email payroll@lgohospitality.com to receive a one-time activation link. The activation link expires after 72 hours. After you click the link once, you cannot use it again.
  • Once you log in, you can click on the Employee Self Service tab on the left and select Open Enrollment. You will need to go through all the prompts until you get to the benefit confirmation screen where you can click submit. An action-required message will pop up if you need to provide additional information before submitting it.

Have questions about the Cigna Medical and Dental plans?  Call their Pre-enrollment Education Hotline at:  (888) 806-5094.