Employee Assistance Program

City of Portland

The City of Portland offers two Employee Assistance Programs (EAP) both at no cost for all employees and their families.

  1. Aetna Resources for Living EAP
    1-888-238-6232, TTY: 711
    resourcesforliving.com
    Username: City of Portland
    Password: EAP
  2. City of Portland in-house EAP Coordinator
    Carol Young
    Please call to schedule an appointment
    207-871-9272
    carol@portlandmaine.gov

What is an EAP?

From everyday issues like job pressures, relationships and retirement planning to highly impactful issues like grief, loss, or a disability, both EAP resources offer professional support whenever and wherever you need it.

The service includes up to six face-to-face emotional or work-life counseling sessions per occurrence per year. This means you and your family members won’t have to share visits. You can each get counseling help for your own unique needs. Counseling for your legal, financial, medical and benefit- related concerns is also available by phone.

  • Other types of services Included are:
    • Short Term Counseling
    • Couples Counseling
    • Assessment and referrals
    • Articles and tips
    • Consultations regarding workplace issues
    • Critical incident stress management
    • COVID 19 Resource Center
    • Child and elder care provider search
    • Live and on-demand webinars
    • And many more

EAP RESOURCES

  • Aetna - EAP Benefits

  • Aetna - EAP Administrative Regulation

IF YOU ARE A NEW HIRE OR IF YOU HAVE EXPERIENCED A QUALIFIED LIFE EVENT, YOU HAVE TWO WAYS TO ENROLL OR UPDATE COVERAGE:

1. Access PlanSource:

To Login, go to www.plansource.com/login and enter your username and password.

    • Username: Your username is the first initial of your first name, up to the first six letters of your last name, and the last four digits of your SSN.  For example, if your name is Taylor Williams, and the last four digits of your SSN are 1234, your username would be twillia1234.
    • Password: Your initial password is your birthday in the YYYYMMDD format. For example, if your birthdate is June 4, 1979, your password would be 19790604.
    • The first time you log in, you will be prompted to change your password. Enter your username and password. Your username is the first letter of your legal first name followed by your legal last name (i.e. John Smith: jsmith). If this is your first time logging in, your password is the last four digits of your Social Security number (SSN). You will be prompted to create a new password.

2. Schedule an appointment with a benefits counselor by clicking below.