Employee Assistance Program

City of Portland

Our employees’ mental health and wellness is of the highest importance to the City of Portland. To give our employees the resources to take care of themselves and their families, we offer multiple avenues for accessing care, including our dedicated, internal EAP staff; telehealth options; and, for those on our health plan, the ability to see the provider of their choice free of charge.

Carol Young - Internal Employee Assistance Program

The provider: Carol has dedicated her career to helping City of Portland employees through tough times. Carol is a Licensed Clinical Professional Counselor (LCPC), and has been a City employee for 33 years. She brings a warmth and compassion to her sessions and an easy going style to the conversation, and your comfort and feeling safe are her top priority. She believes that you are the ultimate authority on your life and through listening deeply supports your accessing your inner knowing.

  • Carol provides: Carol offers one on one counseling without the complication of going through a clinical assessment or diagnosis. Just simple straight talk. Also available are outside referrals, management consultation, mindfulness training, collaboration with an employee’s doctor, lawyer, or other professional as needed, Couples counseling and employee conflict resolution also offered.
  • Eligibility: Carol is available to meet with the City’s benefit-eligible employees. Unfortunately, she does not have the capacity to serve Library employees at this time.
  • How to get in touch: Please call for an appointment at (207)871-9272, or you can reach Carol by email at carol@portlandmaine.gov

Oliver Bradeen - Internal Employee Assistance - Portland Fire Department Only
The Provider: Oliver is a licensed clinical professional counselor (LCPC) and has been working as a counselor since 2014. He spent the first seven years of his professional career focused on mental health and substance use crises while responding alongside the City’s Police and Fire Departments. Oliver transitioned into the Portland Fire Department’s EAP in March of 2022 and is focused on growing the foundation that the PFD built to support its members.

  • Oliver provides: Oliver offers training, consultation, individual and couples counseling to members of the PFD and their families. Oliver utilizes, Motivational Interviewing (MI), Acceptance and Commitment Therapy (ACT) and Eye Movement Desensitization and Reprocessing (EMDR). Oliver uses these approaches to address anxiety, depression, trauma, grief, relationships and other mental health challenges with a focus on prevention and wellness.
  • Eligibility: Oliver is available to meet with members of the City’s Fire Department.

IF YOU ARE A NEW HIRE OR AN EMPLOYEE EXPERIENCING A QUALIFYING LIFE EVENT, YOU HAVE THREE OPTIONS FOR SUPPORT:

  1. Call (866) 245-0753.  Benefit counselors are standing by between 6:00 AM – 6:00 PM EST.  (language support is available)
  2. Access PlanSource:
    To Login, go to www.plansource.com/login and enter your username and password.

    • Username: Your username is the first initial of your first name, up to the first six letters of your last name, and the last four digits of your SSN.  For example, if your name is Taylor Williams, and the last four digits of your SSN are 1234, your username would be twillia1234.
    • Password: Your initial password is your birthday in the YYYYMMDD format. For example, if your birthdate is June 4, 1979, your password would be 19790604.
    • The first time you log in, you will be prompted to change your password.
  3. Schedule an appointment with a benefits counselor by clicking below.